AN ASSESSMENT OF THE EFFECTIVENESS OF CHANGE MANAGEMENT AS A RESULT OF AUTOMATION IN GOVERNMENT AGENCIES

CHAPTER 1
Background of The Study
Change management consists of those processes required to
facilitate the embracing and acceptance of change by stakeholders
in the organization or operating environment. The process
requires the application of principles, skills, and techniques for
managing ‘people in the process of change management so as to
achieve the expected change result of a project or initiative. The
change management process is vital for the successful
implementation of change in the organization. The change
management process consist of; ESTABLISHING A VISION; This
involve defining the Change purpose .It is expected that the
leadership outline the vision of the expected outcome as a result of
the change. This vision should be shared at all levels of the
organization so as to get everyone committed to the vision.
INVOLVE SENIOR LEADERSHIP; The senior leadership of the
organization should be engaged in the process to induce the
commitment of the all members of the organization. Senior
leadership are expected to communicate to the staffs that the
change represents a positive development for the organization,
which will lend legitimacy to the initiative. DEVELOP A CHANGE
MANAGEMENT PLAN; Component of the change management
plan consist of Vision and goals, Stakeholders, Resources, Time-
specific milestones ,Communications tools and strategy; ENGAGE
STAKEHOLDERS ;The people are the central objective of any
successful change. It is therefore important to involve
stakeholders early. A Booz Allen Hamilton study of governmental
change efforts found that 75 percent of successful change leaders
utilized a collaborative approach for developing and implementing
change, compared with 33 percent of unsuccessful change
leaders; COMMUNICATE AT ALL LEVELS; This will enhance
openness and understanding of the vision, goals and objectives
and as well induce feedback; CREATE INFRASTRUCTURE TO
SUPPORT ADOPTION; This will require changing norms, culture,
values and behaviours. This process takes time.
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